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To book an initial consultation please either:
First appointments generally fall into two categories.
Comprehensive Examination
For patients looking for complete assessment of their teeth, gums, jaw, and other hard and soft tissues. This is the best option if you are looking for a new general dentist, or if you feel you may have more than one dental issue to address.
Emergency Examination
For patients in pain, or with any sort of other dental emergency (e.g. a broken tooth, or lost filling), the doctor will assess this specific tooth or area in the mouth. We will do our best to ensure that we get you out of pain on the day of your appointment.
A medical history form will be emailed to you for you to complete prior to your first appointment with us. Alternatively, please attend the practice 10 minutes early to fill out the form in person.
Please bring any other information that relates to your medical history, as well as your health fund card (if applicable).
Other Information
You should expect to be greeted at reception upon arrival and then seen by the doctor.
Medical History
During your first visit you and the doctor will discuss:
Honesty is important as it provides all the information needed to assess and properly treat you.
Examination
The doctor will perform a clinical examination of your teeth and mouth. Your tongue, neck and jaw will also be examined.
Diagnostic Imaging
You will require diagnostic testing to fully assess your dental health. This can include x-rays to check for decay and assess your bone level, “cold testing” to check the nerves of your teeth, or other types of diagnostic testing. The doctor will discuss these with you before performing testing.
Diagnosis
After reviewing any diagnostic results, your doctor will recommend appropriate treatment.
Treatment Options
You will be recommended multiple treatment options, as well as referral to a specialist (if applicable). Potential risks and complications will be discussed with you.
Recommendations
If you have any specific concerns or fears regarding your condition or treatment, we recommend speaking to the doctor, or contacting the practice for clarification.
Fees
Fees will be discussed with you prior to proceeding with any type of treatment.
Treatment Plans
If you require multiple appointments, you will be provided with a treatment plan. This details costs, appointment lengths, and item number codes.
Your time is valuable. Our practice endeavours to run on schedule and your punctual attendance will assist this. We will do our best to notify you should the doctor run late, however sometimes this can happen with little notice. We appreciate your patience while we provide care and attention to other patients during their treatment.
Late Arrivals
We do understand that circumstances may arise unexpectedly, however, late arrivals can compromise the service we are able to provide to you, and can also inconvenience other patients.
We will do our best to accommodate late arrivals, but in some instances, appointments may need to be rescheduled.
Cancellation and No Show Policy
We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your booking.
Regular cancellations, or unattended appointments without notice, may incur a cancellation fee. We consider this a last resort, as our motivating concern is the quality of service we are able to provide you and our other patients.
Our practice is open from 8.30am – 5.00pm on Mondays, Tuesdays, Wednesdays and Fridays. We are also open on regular Saturdays from 8.00am – 12.00pm.
Allow one hour for your first visit to Family Dental Practice. For children, allow thirty minutes.
You are welcome to bring a support person to your appointment. Please be aware that for some procedures we may ask that they remain in the waiting room; however, they are more than welcome to be in the treatment room with you before and after treatment has commenced.
It is safe to have most dental treatments while you are pregnant. In fact, it’s very important to continue your regular check-ups and cleans as you’re at higher risk of developing tooth decay, gum disease and other dental issues whilst pregnant.
We accept all Australian Private Health Funds, and have a HICAPS terminal available at the practice. This means you only need to pay the gap fee for your dental treatment.
Medicare covers dental treatment for some children under the age of 18 under the Children’s Dental Benefit Scheme. If your child is covered under this scheme, you can lodge your receipt with Medicare and be reimbursed the full cost of their dental treatment.
Yes. Please bring your DVA card to your appointment, and the cost for your dental treatment will be fully covered by the Department of Veterans Affairs.
Yes. Our practice can provide payment plans with ZipPay to help spread out the cost of more complex or expensive treatment. Please ask our staff about your options.